Office and Compliance Manager

Office and Compliance Manager

We are looking for an experienced professional with a background in a regulated financial services or insurance cover holder business, possessing a solid understanding of Compliance. The ideal candidate will be proactive, ready to take on diverse responsibilities, and contribute to shaping and executing the company’s business strategy as part of a focused senior management team.

Key Tasks and Responsibilities:

• Compliance Liaison: Work closely with external Compliance function to monitor compliance procedures, conduct monthly attestations, and support audit processes.
• Llyod’s Binder Administration: Maintain ongoing communication with the underwriter.
• IT Management: Oversee systems including BACS, LAN, and the company’s administration database with IT provider.
• Claims Administration: Serve as the liaison between policyholders, brokers, and underwriters.
• Human Resources: Manage training, appraisals, and various HR policies.
• Customer Communication: Oversee annual customer mailings, coordinate with printers, and secure regulatory approvals.
• General Office Management: Oversee day-to-day office operations and staff management.

Skills, Qualifications, and Experience:

• Proven experience in compliance, administration, and operations at a management level
• Desirable background within an FCA and/or highly regulated environments.
• Advanced skills in Excel (or similar software) and data analysis.
• Strong interpersonal and relationship management skills.
• Deep understanding of Conduct Risk and Treating Customers Fairly principles.
• At least 5 years of relevant experience.

Competencies:

• Excellent communication skills with the ability to manage relationships effectively.
• Approachable, collaborative, and positive attitude.
• Ability to remain calm under pressure.
• Strong organizational, planning, and self-management skills.
• Meticulous attention to detail.
• Flexible and adaptable approach to work.
• Self-motivated, conscientious, and able to manage time effectively.

Additional Information:

• The role is office based, in Cranleigh.
• Competitive salary of up to £55k pro rata (higher for candidates with strong FCA/Compliance background).
• Free company parking provided
• Good pension scheme and company benefits
• Working hours: 9am - 5pm
• 4 days per week – Mon – Thurs or Tues -Fri

If you are interested in a role where you can take initiative and make a direct impact within a regulated financial environment, we would love to hear from you!