Office and Compliance Manager

Cranleigh £50 - 55k Pro rata Permanent

Office and Compliance Manager

We are looking for an experienced professional with a background in a regulated financial services or insurance cover holder business, possessing a solid understanding of Compliance. The ideal candidate will be proactive, ready to take on diverse responsibilities, and contribute to shaping and executing the company’s business strategy as part of a focused senior management team.

Key Tasks and Responsibilities:

  • Compliance Liaison: Work closely with external Compliance function to monitor compliance procedures, conduct monthly attestations, and support audit processes.
  • Lloyd’s Binder Administration: Maintain ongoing communication with the underwriter.
  • IT Management: Oversee systems including BACS, LAN, and the company’s administration database with IT provider.
  • Claims Administration: Serve as the liaison between policyholders, brokers, and underwriters.
  • Human Resources: Manage training, appraisals, and various HR policies.
  • Customer Communication: Oversee annual customer mailings, coordinate with printers, and secure regulatory approvals.
  • General Office Management: Oversee day-to-day office operations and staff management.

Skills, Qualifications, and Experience:

  • Proven experience in compliance, administration, and operations at a management level
  • Desirable background within an FCA and/or highly regulated environments.
  • Advanced skills in Excel (or similar software) and data analysis.
  • Strong interpersonal and relationship management skills.
  • Deep understanding of Conduct Risk and Treating Customers Fairly principles.
  • At least 5 years of relevant experience.

Competencies:

  • Excellent communication skills with the ability to manage relationships effectively.
  • Approachable, collaborative, and positive attitude.
  • Ability to remain calm under pressure.
  • Strong organizational, planning, and self-management skills.
  • Meticulous attention to detail.
  • Flexible and adaptable approach to work.
  • Self-motivated, conscientious, and able to manage time effectively.

Additional Information:

  • The role is office based, in Cranleigh.
  • Competitive salary of up to £55k pro rata (higher for candidates with strong FCA/Compliance background).
  • Free company parking provided
  • Good pension scheme and company benefits
  • Working hours: 9am - 5pm
  • 4 days per week – Mon – Thurs or Tues -Fri

If you are interested in a role where you can take initiative and make a direct impact within a regulated financial environment, we would love to hear from you!

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