Part time Customer Service Administrator

Are you an organised and customer-focused individual looking for a part-time role with an immediate start?

We're looking for a Customer Service Administrator to join a busy and friendly team based in Horsham town centre. This is a varied role where you'll be the first point of contact for customers, helping to resolve queries and ensure an excellent customer experience.

Working Hours

Monday to Friday, 9:30am – 2:30pm

What You'll Be Doing

• Handling customer enquiries via telephone and email
• Managing customer service inboxes and responding to queries promptly
• Resolving customer complaints and ensuring positive outcomes
• Arranging replacement parts for customers where required
• Coordinating collections and repairs for damaged products
• Organising replacement products and returns
• Liaising with suppliers, carriers and internal departments
• Investigating delivery issues and tracking missing items
• Updating records and maintaining accurate customer information
• Supporting the wider team with general customer service administration

We're Looking For Someone Who:

• Has previous customer service or administration experience
• Is confident communicating by phone and email
• Has excellent organisational skills and attention to detail
• Can manage multiple tasks and prioritise effectively
• Is proactive, positive and enjoys problem-solving
• Is comfortable using Microsoft Office and computer systems

What's on Offer?

• Immediate start available
• Part-time hours offering a great work-life balance
• £14.00 per hour
• Convenient Horsham town centre location
• Friendly and supportive working environment

If you're a people person who enjoys helping customers and keeping things running smoothly, we'd love to hear from you.