Sales Administrator

Are you a highly organised and proactive administrator who thrives on taking responsibility and enjoys building relationships over the phone?

We’re looking for a confident and capable Sales Administrator to join a busy and friendly team in Basingstoke. If you're someone who loves making sure everything runs like clockwork, has a natural flair for customer service, and enjoys being the go-to person for both colleagues and clients — we want to hear from you.

What you’ll be doing:

• Being the first point of contact for incoming enquiries – by phone and email
• Keeping customers informed on their orders, from initial enquiry through to delivery
• Preparing accurate quotations and checking order details to ensure everything aligns
• Supporting the Sales Team and ensuring they’re up to speed on any updates
• Updating and maintaining CRM and ERP systems with accurate customer data
• Coordinating export documentation and compliance (experience a bonus but not essential)
• Handling return requests and resolving issues in a professional and timely manner
• Managing the company switchboard and supporting other departments where needed

What we’re looking for:

• At least 3 years' experience in a similar sales support or administrative role
• Excellent communication skills and a confident phone manner
• Strong organisational skills – you’re someone who spots the detail and meets deadlines
• A proactive, solutions-focused approach – you like to take ownership
• Good working knowledge of CRM and ERP systems
• Comfortable juggling multiple tasks while keeping calm under pressure
• Experience with export paperwork or controls? That’s a big plus!

What’s on offer:

• Competitive salary of £30,000–£35,000 depending on experience
• 20 days holiday plus bank holidays
• Medical, dental, and life insurance
• A supportive working environment in a well-established and growing business

This is a full-time, office-based role where you’ll play a key part in keeping the sales operation running smoothly and ensuring customers receive an excellent service every step of the way.

Harris Lord is acting as an Employment Agency in relation to this role.